Committee: Commercial Contracts
Company: Transdev Queensland Pty Ltd
Position: Managing Director
Tilly joined Transdev in February 2017 taking on responsibility for our Customer Experience, Communications and Stakeholder functions in the contracts in New South Wales and Queensland. More recently this scope broadened to Group General Manager Customer Experience for the whole of Transdev Australasia, with responsibility for developing a framework to ensure a superior experience for customers across the region. In addition to her role as Group General Manager, she has also added Managing Director of Transdev Queensland to her portfolio. As Managing Director, she oversees the day-to-day operations of our Brisbane bus and ferry operations and drives the engagement of her team of 450 to deliver 450,000 exceptional services to the people of Queensland each year. Tilly brings a wealth of experience of the transport industry from the UK and Middle-East, having held previous director roles at Northern Rail, First Group and Transport for Greater Manchester and business development roles on bids in the United Arab Emirate region. In addition to her expertise in organisational development, production of standards and operational provision, she has a passion for designing an exceptional customer experience appropriate for safe frontline deployment.
Tilly’s remarkable engagement and leadership skills as well as her passion and commitment to customer service excellence make her an asset to the Transdev team.
Tilly holds a BA (Honours) Degree from the University of York, a Post Graduate Teaching Qualification, a CPMS degree in Quality Management and PRINCE2 Practitioner qualification. Alongside this she holds many other quality and production management qualifications and is a Member of the UK Institute of Directors.
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Transdev is the region's leading multi-modal passenger transport provider. More than 145 million customer journeys a year are made in Australia and New Zealand on its train, bus, coach, ferry, on demand, and light rail operations. In partnership with local governments, public authorities and private companies, Transdev’s 5,800 employees deliver services in Brisbane, Darwin, Melbourne, Perth, Sydney, Auckland and Wellington for the commuter and resources sectors.